Customer Support System

Priority SupportWhen You Need It Most

From 24/7 dedicated support lines to personal account managers, we ensure your operations never stopwith comprehensive support tailored to your business needs.

24/7
Support Available
4hr
Response Time
100%
Satisfaction Rate

Choose Your Support Level

From essential support to enterprise-grade solutions, we offer flexible support tiers designed to scale with your business needs.

Essential Support

Core support for growing businesses

Included
  • Email support (24-48 hour response)
  • In-app chatbot assistance
  • Knowledge base access
  • Basic troubleshooting guides
  • Community forum access
  • Monthly support reports
Most Popular

Priority Support

Enhanced support for established operations

All You Need
  • Dedicated account manager
  • Phone support (business hours)
  • Priority email response (4-8 hours)
  • Advanced in-app chatbot
  • Custom onboarding sessions
  • Quarterly business reviews
  • Integration troubleshooting
  • Training webinars

Enterprise Support

Comprehensive support for multi-unit operations

Custom
  • 24/7 dedicated support line
  • Personal account manager
  • Same-day response guarantee
  • Advanced AI chatbot
  • Custom training programs
  • Monthly strategy sessions
  • Priority feature requests
  • Dedicated Slack channel
  • On-site support available
  • Custom integrations support

Multiple Support Channels

Reach us through your preferred channel. We're available when and how you need us.

24/7 Support Line

Round-the-clock phone support for urgent issues

Dedicated Account Manager

Personal point of contact for all your needs

In-App Chatbot

Instant AI-powered assistance within the platform

Email Support

Comprehensive email support with guaranteed response times

Ready for Priority Support?

Join leading multi-unit operators who trust Spacetil's comprehensive support system to keep their operations running smoothly.