Priority support that keeps every location running
Dedicated account managers and SLA-backed response for multi-unit operators
When a POS feed breaks at close or a franchisor report is due, multi-unit operators can't wait in a ticket queue. Spacetil priority support pairs a dedicated account manager with guaranteed response times so your back office never stops.
What priority support includes
Support built for operations that can't go dark
From a named account manager to 24/7 escalation, priority support is sized for the speed and reliability multi-unit and PE-backed operators need.
Dedicated account manager
A named point of contact who knows your entities, POS stack, and franchisor requirements — not a rotating queue.
SLA-backed response times
Guaranteed priority response so a broken revenue feed or payables issue gets handled before it touches your close.
24/7 escalation line
Round-the-clock support for urgent issues, with same-day response on enterprise plans across all locations.
In-app AI assistance
An AI chatbot answers questions and resolves common requests inside the platform, with a dedicated Slack channel for your team.
Integration troubleshooting
Hands-on help connecting and fixing POS, banks, payroll, and ERP feeds across every unit and brand.
Onboarding & training
Custom onboarding sessions and training webinars get every location's team productive on Spacetil fast.
How priority support works
You get a named team and clear escalation paths, plus regular reviews that keep your back office tuned as you add locations.
Meet your account manager
A dedicated manager learns your locations, systems, and reporting needs during custom onboarding.
Reach us on your terms
Phone, priority email, in-app chatbot, or a dedicated Slack channel — answered within your SLA, 24/7 on enterprise.
Review and improve
Quarterly business reviews and strategy sessions surface what to fix and what to roll out next across the portfolio.
Enterprise security & compliance
Built to meet the highest standards of security and regulatory compliance.
Ready for support that scales with every location?
See how Spacetil priority support keeps multi-unit operators running without missing a close.